Shipping Policy

We’re proud to ship all of our i-create products from our base in Melbourne, Australia. For now, all orders within Australia are shipped directly from Melbourne. As we continue to grow, we’re working on expanding our distribution to include international locations, including New Zealand. Stay tuned for more updates as we bring i-create to even more creative minds around the world.

Delivery to Australia

Standard shipping orders are dispatched from Melbourne within 2 business days and generally arrive between 2-5 days from dispatch.

Shipment Cost: $12.95

Express Post – Orders placed before 1pm will be dispatched same day and delivered the next day express.

Shipment Cost: $18.95

Please note: Shipping times are estimates only. Once your parcel has shipped it becomes the responsibility of the courier or postal service.

We’re sorry to hear that! Sometimes, despite our best efforts, things don’t go exactly as planned. Whether your order hasn’t arrived, you received the wrong items, or something was damaged or missing, we’re here to help.

We know that a little human error can sneak in every now and then, but don’t worry – we’re committed to making it right. Please visit our Order Support page where you can track your order, return or cancel an order, or report an issues. Simply fill in the details, and our support team will get back to you as soon as possible to sort everything out.

Thank you for your understanding, and we’ll do everything we can to resolve the issue quickly so you can get back to creating!